ITIL® is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth. Upon successful completion of this course you will be able to:
- Gain a fundamental understanding of the ITSM lifecycle
- Gain the knowledge necessary to prepare for the ”Foundation Certificate in IT Service Management” examination
ITIL® is a registered trademark of AXELOS Limited. The training is organized in affiliation with Quint.
Target audience: ITIL Foundations is for you if you work in IT Service Management, IT Management or business organisations that purchase or use IT-services.
Prerequisites: The ITIL® Foundation course requires no preliminary knowledge.
Certifications: This training prepares you for the ”Foundation Certificate in IT Service Management” examination. The (optional) ITIL Foundations certification test is held on the last training day from 14.00 onwards. Examination costs are not included in the course price. An additional 215 € + vat will be charged for attending the certification examination.
Training material: The class is taught in English and all books, slides and handouts are in English